Returns & Exchanges

At Strong Hand Tools, we stand behind the quality of our equipment and offer a 30-day return window for items in their original, unused condition. Our goal is to ensure you have the right tools for your workspace with a seamless and transparent exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all components and manuals are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided shipping label or use a tracked carrier to send the package to our designated distribution center.

• 4.
  Inspection and Refund

  Once our technicians verify the tool's condition, we will process your refund or dispatch your exchange within 5-7 business days.