Frequently Asked Questions
Everything you need to know about our heavy-duty tools and services.
What is the standard shipping time for heavy machinery and tools?
Standard orders are processed within 1-2 business days. Depending on your location and the weight of the items, delivery typically takes between 3 to 7 business days via our freight partners.
Do Strong Hand Tools come with a manufacturer warranty?
Yes, all our professional-grade tools are backed by a 12-month limited warranty against defects in materials and workmanship to ensure your workshop remains productive.
What is your return policy for unused equipment?
We offer a 30-day return policy for items in their original, unopened packaging. Please contact our support team to obtain a Return Merchandise Authorization (RMA) number before shipping items back.
Do you offer bulk discounts for commercial workshops or industrial contracts?
Absolutely. We provide tiered pricing for high-volume orders and long-term supply contracts. Please reach out to our sales department with your specific requirements for a custom quote.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers for large industrial purchases. We also offer financing options for qualifying business equipment.
How can I track the status of my shipment?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's real-time tracking portal.